Questions people ask before they sign up.

Getting started

• Are there per-response overage fees?

  No. Each plan includes a monthly submission allowance. Free includes 50 per month; paid plans include more. We notify you and pause new submissions at the limit instead of billing per response.

• Do I need to be technical?

  Not at all. If you can fill in a form, you can build one. AI and templates do the heavy lifting.

• Where does my data live?

  In the EU (Germany), encrypted, and yours to export or delete anytime.

• Can my team work together?

  Yes. Shared inboxes, roles, comments, and approvals on team plans.

• What’s the difference between a form, a survey, and a funnel?

  A form collects; a survey asks in depth; a funnel guides people step by step to convert. Use whichever fits. They all live in one workspace.

• Can I take payments?

  Yes, right inside a form or funnel.

• I’m a developer. Is there an API?

  Absolutely. See the Developers page

General

• What is Formspring?

  Formspring is a secure response desk for forms, surveys, and funnels, alongside short links, polls, bookings, and bio pages. It stores submissions, filters spam, routes follow-up work, and keeps delivery history in one place.

• What languages and frameworks are supported?

  Anything that can POST. Snippets ship for HTML, React, Vue, Next.js, Astro, SvelteKit, Nuxt, vanilla JS, Python, PHP, and Ruby.

Billing

• Do I need a credit card to start?

  No. The Free plan never asks for one. Payment details are only entered when upgrading.

• Can I cancel any time?

  Yes. Cancel from the billing page; we prorate to the day. No retention calls, no exit fees.

• What happens if I exceed my plan's submissions?

  Formspring notifies you and pauses new submissions until the next month or until you upgrade. Existing data is never deleted. Over-quota submissions return HTTP 402 so your client knows the response was not accepted.

Data protection

• Where does my data live?

  Submissions and files live in our primary EU region by default. Files are stored in private, encrypted object storage. Contact us for region-specific deployments on Team plans.

• Is there a DPA?

  Yes. The AVV/DPA is published at /dpa, with sub-processors listed separately for procurement and GDPR reviews.

Migration

• I'm coming from Formspree, Basin, or Getform. Can I migrate?

  Drop-in replacement for the action URL. Most teams migrate by swapping the form's action attribute. Existing webhook receivers keep working with industry-standard HMAC-SHA256 headers.

• Can I use my own domain for the form action?

  On Team plans you can serve the ingestion endpoint from a CNAME of your own domain, useful for branded URLs and stricter Content Security Policy setups.

Still stuck? A person answers, usually within a day or two.